Skypoker Privacy Policy
Before any money moves across a poker table, your personal data does — and understanding how Skypoker handles it is part of playing smart. This independent review breaks down what data the operator collects, how it uses it, and the rights UK players hold under the UK Gambling Commission licence no. 065519.
Information We Collect
Personal Data Categories
Skypoker is operated for UK customers by Bonne Terre Gaming Limited, part of The Stars Group / Sky Betting and Gaming, wholly owned by Flutter Entertainment Plc. To run a licensed real-money poker room, the operator collects several categories of personal data:
- Identity data — full name, date of birth (players must be 18 or over), and proof-of-ID documents: one unexpired photo ID such as a Passport, Driving Licence, Passport Card or National ID, supplied as JPEG, JPG or PNG only (no PDFs or screenshots).
- Address data — for UK customers, one of the following: a utility bill or bank statement less than 6 months old (PDF, JPEG, JPG or PNG), or accepted alternatives including a Credit Card Statement, Motor Insurance Statement, Insurance Document, Council Tax Bill, HMRC Statement, Phone/Broadband Bill, Student Finance statement, Poll Card or Tenancy Agreement dated within the last 6 months.
- Financial data — payment method details linked to deposits and withdrawals via Pay by Bank, debit cards (Visa and Mastercard), Apple Pay and Revolut Pay. PayPal and Google Pay are no longer accepted across Sky Betting & Gaming brands.
- Account and gameplay data — login credentials, session history, tournament entries, cash game activity and staking records across cash games, multi-table tournaments, Sit & Go’s, fast-fold poker and jackpot sit & go’s on the Playtech iPoker Network software.
- Technical data — device type, IP address and app usage data from the native iOS and Android APK applications.
Collection Methods
Data reaches Skypoker through three main routes. First, direct submission: everything entered at registration, during verification and when adding a payment method. Second, automated collection: cookies, device identifiers and gameplay logs generated while using the site or app. Third, third-party checks: identity and age verification runs through specialist screening services, which is a licensing requirement rather than an optional extra. Verification checks must be completed before withdrawals — the operator aims to review documents within 4 hours, though it can take up to 24 hours, with document review hours running 7am to 2am.
How We Use Your Data
Service Provision
The core use of your data is running your account: processing deposits, crediting winnings, seating you at tables and paying out. Withdrawal rails include Pay by Bank (appears in your bank immediately, minimum £5), debit card instant withdrawals via Visa and participating Mastercard (within 1–4 hours, minimum £5), standard debit card withdrawals (2–5 working days) and Revolut Pay (usually instant, no fee, no minimum). A small deposit of £5 must be made with any new transaction method before funds can be withdrawn to it — an anti-fraud measure that ties payment data to account identity.
Gameplay data also feeds the welcome offer mechanics: £10 in tournament tickets (2x £2.20 and 2x £3.30) is credited on account creation, and a further £40 in tickets (4x £11) is credited within 72 hours after depositing at least £10 and staking at least £10 at the cash game tables. The operator tracks staking activity specifically to confirm that second tier — worth knowing if expected value matters to you, since the combined up to £50 in tickets carries no playthrough requirement on the no-deposit tickets and no promo code is needed.
Marketing Communications
Skypoker uses contact data to send promotional offers, tournament announcements and loyalty communications where consent has been given. Marketing preferences can be adjusted in account settings at any time, and every marketing message includes an opt-out route. Because Sky Betting & Gaming sits within the Flutter Entertainment group alongside Sky Bet, Sky Vegas, Sky Casino, Sky Bingo, PokerStars, Betfair and Paddy Power, marketing consent choices are managed per brand — opting out on one does not automatically cover the others.
Legal Obligations
As a UK Gambling Commission licensee (licence no. 065519) also licensed by HM Government of Gibraltar (Remote Gambling Licence No. 156), the operator must process data for anti-money-laundering checks, age verification, fraud prevention and safer gambling monitoring. UKGC safer gambling tools — deposit limits, time-outs, reality checks and self-exclusion via GAMSTOP — all depend on identity data being accurate and retained. Related rules sit on our dedicated page: Skypoker responsible gambling. Disputes that cannot be resolved directly can be escalated to IBAS, the alternative dispute resolution body required under the UKGC licence. Full contractual conditions are covered separately: Skypoker terms and conditions.
Data Protection and Security
Security Measures
Skypoker runs on Playtech’s iPoker Network software following the migration in May 2025, with encrypted connections protecting data in transit between the client, the native apps and the operator’s servers. Access controls restrict personal data to authorised staff, and one account per player is enforced — duplicate accounts are both a terms breach and a fraud signal. Payment data flows through PCI-compliant processing on the supported fiat rails: Pay by Bank, debit cards, Apple Pay and Revolut Pay.
Data Retention Periods
Retention follows licensing obligations rather than marketing convenience. Identity and transaction records are kept for the statutory periods required by UKGC anti-money-laundering rules after an account closes; gameplay and marketing data is held only as long as needed for the purpose it was collected. Closed accounts do not vanish instantly from the operator’s systems — financial records tied to deposits and withdrawals must survive account closure to satisfy the regulator.
Your Rights
Access and Correction
UK players can request a copy of the personal data Skypoker holds, and can correct inaccurate details — an outdated address on file, for example, will cause a proof-of-address document to fail verification and stall a withdrawal, so keeping records current protects your payout speed. Withdrawals via Pay by Bank appear in your bank immediately once verification is cleared, so clean data has a direct financial payoff.
Deletion Requests
Players can request erasure of personal data, but the operator may refuse where UKGC record-keeping duties apply — transaction history and identity records fall into that category. Marketing data, by contrast, can be deleted or restricted on request without affecting your ability to play.
Contact Information
Skypoker support is available via live chat and email for privacy requests, data queries and account issues. Complaints about data handling can also be taken to the UK Information Commissioner’s Office, and gambling disputes to IBAS.
Frequently Asked Questions about Skypoker
Is Skypoker legal in United Kingdom?
Yes. Skypoker is operated for UK customers by Bonne Terre Gaming Limited, licensed and regulated by the Gambling Commission of Great Britain under licence number 065519, and additionally licensed by HM Government of Gibraltar. It has operated since 2007 and moved to Playtech’s iPoker Network in May 2025.
How do I create a Skypoker account?
Registration requires your name, date of birth (you must be 18 or over), address and contact details, with only one account permitted per player. Creating an account immediately credits £10 in tournament tickets (2x £2.20 and 2x £3.30), usable within 30 days — no deposit or promo code needed.
What payment methods does Skypoker support in United Kingdom?
UK players can deposit and withdraw using Pay by Bank, debit cards (Visa and Mastercard), Apple Pay and Revolut Pay. PayPal and Google Pay are no longer accepted. A small deposit of £5 must be made with any new transaction method before funds can be withdrawn to it.
How do I claim the Skypoker welcome bonus?
New customers receive up to £50 in tournament tickets: £10 (2x £2.20 and 2x £3.30) on account creation, then a further £40 (4x £11) credited within 72 hours of depositing at least £10 and staking at least £10 at the cash game tables. No promo code is required.
Privacy-wise, Skypoker ticks the regulated boxes — UKGC licence 065519, IBAS dispute resolution, clear verification rules and fast fiat payouts. If the terms above look fair, the no-deposit £10 in tickets is the lowest-risk entry point on offer.